Reservation ExecutiveGlobal Travel Arrangements Booking Policy
Cancellation & Refund Policy
Effective date: August 6, 2026 Last updated: August 6, 2026
This policy establishes the comprehensive framework governing cancellations, amendments, and generic refund evaluations for all qualifying bookings. Users should note that all standard provisions are subject to the specific service charge and quotation fee regulations detailed under Section 10 of this policy, which dictates terms for fees earned immediately upon receipt.
1. Supplier rules and statutory rights
Each airline ticket, hotel rate, bus booking, package component or supplier service may have different cancellation, amendment, refund, deposit, no-show and penalty terms. Some bookings may be refundable before a deadline, partially refundable, non-refundable or non-changeable. Supplier cancellation, amendment and refund conditions apply subject to any mandatory rights available to the customer under applicable law.
2. Fare and availability disclosure
Fares and availability are subject to change until the airline ticket is issued and/or the applicable supplier confirms the reservation.
3. Cancellation requests
Customers should submit cancellation requests as early as possible to services@reservationexecutive.com
quoting the booking reference, lead traveller name, applicable supplier, destination, travel date and the service to be cancelled.
Reservation Executive will review the request against the applicable supplier conditions and advise the customer of known cancellation charges, refund eligibility and next steps before processing the request where practicable.
4. Amendment requests
Date changes, route changes, traveller-name corrections, room changes, occupancy changes, flight changes, bus changes, package changes and other amendments are subject to supplier approval. Fare differences, taxes, fees or amendment charges may apply. An amendment is confirmed only after the applicable supplier accepts the change and any required additional payment has been completed.
5. Refund processing
Where a refund is approved, processing time may depend on the airline, hotel, bus operator or other supplier, as well as the payment provider, bank, card network, currency and booking channel involved.
Reservation Executive will process or facilitate an approved refund in accordance with the applicable supplier conditions, payment arrangements and applicable law. The time at which funds become visible in the customer’s account may also depend on the customer’s bank or payment provider.
Where applicable law establishes a specific refund deadline or other refund right, that statutory requirement will apply. Where Reservation Executive receives refunded funds on the customer’s behalf, the refund will be passed on in accordance with applicable law and the relevant payment-processing requirements.
6. Non-refundable bookings
Furthermore, any ancillary platform charges, processing fees, or live agent quotation fees assessed by Reservation Executive during the procurement of said booking remain entirely independent of supplier policies and are strictly non-refundable under all circumstances. Customers are urged to fully review the financial implications of non-refundable designations prior to booking confirmation.
For the avoidance of doubt, the non-refundable status of a booking applies equally to the base supplier cost and all accompanying administrative, platform, or quotation service fees earned by Reservation Executive. The customer acknowledges and accepts total financial liability for all designated non-refundable selections.
Exclusion of Administrative Fees: The non-refundable nature of these bookings extends to, and operates independently of, the service charges detailed in Section 10. Under no circumstances will supplier goodwill, supplier waivers, or booking cancellations trigger a refund of the ten-dollar ($10.00) quotation request fee or any other assessed live agent service charges.
7. No-shows and missed services
Failure to arrive at a designated departure point, check-in location, or scheduled service environment within the timeframe mandated by the supplier constitutes a “No-Show.” In the event of a No-Show or if a customer otherwise misses any component of their travel arrangements, the affected booking elements shall be rendered null and void, resulting in the total forfeiture of all associated funds.
Reservation Executive assumes no financial liability for missed services, and no refunds, credits, or alternative arrangements will be issued. Furthermore, any platform service fees, administrative charges, or live agent quotation fees previously assessed remain fully earned upon receipt and are strictly non-refundable, independent of the customer’s failure to utilize the services.
8. Supplier cancellations and schedule changes
Operational disruptions, schedule adjustments, or outright cancellations initiated by a travel supplier do not invalidate the service agreements established between the customer and Reservation Executive. While the customer may be entitled to recourse from the responsible airline or hotel, Reservation Executive assumes no financial liability for supplier defaults.
For the avoidance of doubt, supplier-initiated cancellations shall not trigger a refund or reversal of the ten-dollar ($10.00) quotation request fee or any other service charges detailed under Section 10. These fees represent compensation for live agent labor already completed and are entirely non-refundable.
9. Combined travel arrangements
A combined travel quotation may contain services supplied by different airlines, hotels, bus operators or other suppliers. Each component may have different amendment, cancellation and refund conditions.
Cancelling or changing one component does not automatically cancel or change the other components. Reservation Executive will advise the customer of the applicable conditions when processing the request.
Where a combined travel arrangement qualifies as a package, linked travel arrangement or other regulated travel product under applicable law, any mandatory statutory rights applicable to that arrangement will take precedence over inconsistent supplier or contractual terms.
10. Reservation Executive service charges
All Reservation Executive service charges are assessed on a per-person basis and are strictly non-refundable upon payment. In instances where a service charge applies to the selected platform, no refunds or credits shall be issued to the customer or partner agent.
Quotation Fee Policy: Under no circumstances shall any request for a refund of the ten-dollar ($10.00) quotation request service fee be accepted or processed. This fee constitutes direct compensation for the professional labor performed by a live agent and is considered non-refundable from the time of request initiation.
11. Force majeure and travel disruption
In the event that an act of God, war, civil commotion, political instability, labor dispute, or government restriction prevents the execution or utilization of a confirmed itinerary, the customer acknowledges that Reservation Executive bears no financial liability for the resulting losses.
For the avoidance of doubt, a Force Majeure event shall not trigger a right to a refund, reversal, or chargeback waiver of any administrative costs. The ten-dollar ($10.00) quotation request fee and all associated service charges detailed under Section 10 are completely independent of trip execution. Because this fee pays for the manual labor performed by a live agent in preparing the quotation, it is fully vested and non-refundable.
12. Complaints and disputed refunds
If a customer believes that a cancellation, amendment or refund has not been handled correctly, they may request a review by contacting nobelmaxwell@reservationexecutive.com with the booking reference and relevant details.
Reservation Executive will review the request against the booking records, applicable supplier conditions and applicable law.
13. How to request support
For cancellation, amendment, refund, complaint or other post-booking assistance, please contact:
Email: nobelmaxwell@reservationexecutive.com
Please include your booking reference, lead traveller name, travel date, destination and a clear description of your request. Urgent requests should be identified clearly in the subject line.